Question 1

What types of moves do you specialise in?

Accepted Answer

MAG’S Removals is a full-service relocation company offering bespoke moving solutions for individuals, families, landlords, and businesses. Our core services include:

• Local home moves within London, Greater London, and nearby counties
• Long-distance relocations throughout England, Scotland, and Wales
• Office removals with minimal disruption to operations
• End-of-tenancy clearances for landlords, tenants, and letting agents
• Secure short- and long-term storage options for personal or business use
• Comprehensive packing and unpacking services using premium materials
• Furniture dismantling and reassembly by trained movers
• Eco-friendly and sustainable removals using recyclable packaging and low-emission routing

Every move is planned and delivered with meticulous care and customised to your specific needs.

Question 2

What makes MAG’S Removals different?

Accepted Answer

We combine affordability, flexibility, and professionalism to offer one of the most reliable moving experiences in London. Here’s what sets us apart:

• Quick-response phone or email quotes for small jobs
• Free video or in-person surveys for larger or complex relocations
• Full insurance coverage for both property and public liability
• Transparent pricing with no hidden fees
• Use of high-quality, environmentally responsible packaging
• Dedicated, uniformed staff trained in safe handling and customer service
• Weekend and evening availability at your convenience
• Customer support before, during, and after your move

Our mission is to make moving easier, safer, and greener for all.

Question 3

Are you insured? What does your insurance cover?

Accepted Answer

Yes. We are fully insured to give you peace of mind at every stage of your move. Our insurance includes:

• Goods in Transit Insurance – Covers your belongings while they are in our care, custody, and control during transportation.
• Public Liability Insurance – Covers injury or property damage on-site during the removal process.
• Optional Extended Liability Cover – Available for high-value or fragile items upon request before your move.

If you have specialist or irreplaceable items, we strongly recommend discussing enhanced coverage or disclosing their value in advance.

Question 4

What packing options do you offer?

Accepted Answer

We provide flexible packing services tailored to your preference:

• Full Packing Service: Our team packs your entire home or office using eco-friendly, high-quality materials.
• Fragile or Partial Packing: We handle delicate or high-value items while you pack the rest.
• Self-Packing Support: We supply all necessary packing materials and instructions, and you do the packing.

Materials include bubble wrap, acid-free paper, wardrobe boxes, anti-crush cartons, and reusable crates if requested.

Question 5

Can I pack my own belongings?

Accepted Answer

Yes, you’re welcome to self-pack. For best results:

• Use quality double-walled boxes and seal them securely
• Label each box clearly with room and contents
• Don’t overfill heavy boxes
• Keep valuables, important documents, and irreplaceables with you
• Inform us about any fragile boxes so we can load them carefully

We can supply packing materials in advance, delivered to your door.

Question 6

Will you disassemble and reassemble furniture?

Accepted Answer

Yes, this service is available on request and includes:

• Beds, wardrobes, desks, dining tables, sofas (if modular)
• Dismantling on collection and reassembly at your new property
• All necessary tools and hardware provided
• Secure packaging of components and fasteners

Please let us know during your survey which items require this service so we schedule enough time and staff.

Question 7

How do you protect furniture during the move?

Accepted Answer

We take furniture safety seriously. We use:

• Heavy-duty padded blankets and furniture covers
• Shrink-wrap and bubble wrap for delicate surfaces
• Straps and tie-down systems to secure items inside the van
• Foam padding for corners and fragile items
• Floor runners and door protectors (on request)

We treat your belongings with the same care we would our own.

Question 8

Do you offer end-of-tenancy clearances?

Accepted Answer

Yes. Our clearance service is ideal for tenants, landlords, property managers, and estate agents. It includes:

• Complete furniture and appliance removal
• Recycling and disposal according to environmental regulations
• Room-by-room or full-property clear-outs
• Licensed waste disposal

We leave properties empty, clean, and ready for final inspections or viewings.

Question 9

Do you offer storage services?

Accepted Answer

Yes, we offer flexible storage plans for:

• Households in-between homes
• Office renovations or archive overflow
• Short-term solutions during travel
• Long-term storage for downsizing or business stock

All storage is in secure, clean, and monitored facilities. Access can be arranged by appointment, and items are inventoried.

Question 10

Can you move high-value or specialist items?

Accepted Answer

Yes, with advanced notice. We regularly move:

• Antiques, fine art, sculptures, framed artwork
• Upright or grand pianos
• Wine collections, safes, designer furniture
• Electronics (TVs, servers, studio equipment)

Custom crates or extra protection may be used. Please disclose anything requiring special handling during your survey.

Question 11

Are your services eco-friendly?

Accepted Answer

Yes, sustainability is part of our operating values:

• Use of recyclable, biodegradable and reusable packing materials
• Route optimisation software to reduce fuel emissions
• Low-emission vehicles in our fleet
• Responsible clearance or donation of unwanted goods
• Waste carrier licensing for compliant disposals

Question 12

How do I book?

Accepted Answer

Booking your move with MAG’S Removals is simple:
• Call: 020 335 54574 or 07871 726 727
 • WhatsApp: 07871 726 727
 • Email: info@magsremovals.co.uk
 • Website: www.magsremovals.co.uk
(http://www.magsremovals.co.uk/) • Website Chat: Use the live chat feature on our homepage

Once we receive your details, we’ll issue your quote and confirm availability. Deposits may apply for large or long-distance moves.

Question 13

Can I book a weekend or bank holiday move?

Accepted Answer

Yes, we operate 7 days a week to meet our clients’ schedules. Availability includes:

• Saturday Moves – At standard weekday rates (subject to demand)
• Sunday and Bank Holidays – A small surcharge may apply due to increased staffing and scheduling complexity

We recommend early booking to secure your preferred date.

Question 14

How do I prepare for moving day?

Accepted Answer

We provide a full checklist once you book. Key points include:

• Ensure boxes are packed and clearly labelled
• Disconnect and drain washing machines, fridges, and appliances
• Set aside essentials like chargers, toiletries, snacks, and documents
• Keep pets safe and out of the way
• Provide clear instructions for access and parking

If we’re packing for you, just prepare to greet the team and show us around.

Question 15

What happens if I need to cancel or reschedule?

Accepted Answer

We understand plans change. Here’s what to expect:

• More than 72 hours notice: No fee
• Less than 48 hours notice: A cancellation or amendment fee of up to 50% may apply
• Key Delays: Hourly waiting time applies after an agreed grace period.

All changes must be communicated in writing to avoid confusion.

Question 16

What if access is difficult at either property?

Accepted Answer

If your property has restricted access, please let us know in advance. Examples include:

• Tight staircases or doorways
• No lift or high-floor flats
• Permit-only parking zones or lack of driveway space
• Remote or hard-to-reach locations

We’ll plan ahead by assigning extra crew, smaller vans, or special handling if needed. Additional charges may apply for unforeseen complications not disclosed at booking.

Question 17

How do you handle delays or keys not being released?

Accepted Answer

We allow a reasonable grace period for key handover (typically 30–60 minutes). After that:

• Waiting time is charged hourly (rate included in your quote)
• If necessary, your goods will be transported to secure overnight storage

Let us know in advance if delays are likely on your move-in day.

Question 18

What affects the cost of my move?

Accepted Answer

Our pricing is fair, competitive, and based on several factors:

• Volume and nature of items to be moved
• Distance between collection and delivery addresses
• Accessibility at both properties (e.g. stairs, narrow doors, parking)
• Number of movers and vehicles required
• Additional services (e.g. packing, dismantling, storage)
• Booking day and time (weekends, holidays, or peak periods may cost more)
• Waiting time for key releases or unexpected delays

We review all details with you before confirming the final quote.

Question 19

Can I ride in the van?

Accepted Answer

Unfortunately, no. For insurance and licensing reasons, passengers are not permitted in our commercial vehicles. We’re happy to help you arrange a taxi or rideshare if needed.

Question 20

How do I get a quote?

Accepted Answer

We offer multiple, convenient ways to get an accurate quote:

• Phone or Email: For straightforward moves, we provide a fast quote based on your details.
• Video Survey: A guided virtual walkthrough for medium or large moves.
• In-Person Survey: Recommended for full-house removals, businesses, or properties with limited access.

All quotes are transparent, no-obligation, and valid for 30 days. We provide a detailed breakdown of services and costs in writing.

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